Refund policy
Return and Cancellation Window
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return or exchange. We provide free return shipping labels for all accepted returns.
Return and Cancellation Eligibility
To be eligible for a return or exchange, your item must be in the same condition that you received it — unworn, unused, with all original tags attached, and in its original packaging. You will also need your receipt or proof of purchase.
Important: You must submit an uninterrupted video recording of the package being opened upon delivery. This is required to be eligible for any return or exchange claim. Please record this video before removing any packaging or tags.
How to Initiate a Return or Exchange
To start a return or exchange, contact us at customercare@esiddhi.com with your order number, the item you wish to return, and the reason for return.
If your return is accepted, we will send you a prepaid return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Returns must be sent to:
eSiddhi Mantra Private Limited
109 ASN Galaxy
1st Cross, Chikaswamappa Layout
Horamavu, Bengaluru – 560043
Karnataka, India
For all return and policy enquiries, contact us at customercare@esiddhi.com
Damages and Issues
Please inspect your order as soon as it arrives. If your item is defective, damaged, or if you received the wrong item, contact us immediately at customercare@esiddhi.com so we can assess and resolve the issue promptly.
Exceptions — Items That Cannot Be Returned
The following items are not eligible for return or exchange:
- Custom products, including special orders or personalised items
- Sale items
- Gift cards
Exchanges
The fastest way to exchange an item is to return the item you have, and once the return is accepted, place a new order for the replacement item.
Each exchange request covers one item only and cannot be split across multiple items. If you need to exchange more than one item, please raise a separate exchange request for each item.
Refunds
Once we receive and inspect your returned item, you will be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at customercare@esiddhi.com